Privacy Policy


At CloudCARDS Limited, we take your privacy seriously. It is important that you know exactly what we do with personal information that you and others provide to us, why we gather it and what it means to you. This document is being provided to you in line with our obligations under the General Data Protection Regulation (GDPR), which came into force on 25 May 2018. From that date, the GDPR, together with applicable Irish requirements, has amended existing data protection law and placed enhanced accountability and transparency obligations on organisations when using your information. The GDPR has also introduced changes which give you greater control over your personal information, including a right to object to processing of your personal information where that processing is carried out for our business purposes.

Please take time to read this notice carefully. If you are under 16 years of age, please read this summary with a parent or guardian and ensure you understand it. If you have any questions about how we use your information, please contact our Data Protection Officer at the details below.

This summary explains the most important aspects of how we use your information and what rights you have in relation to your personal information.

  1. Who we are

Throughout this document, ‘we’, ‘us’, ‘our’ and ‘ours’ refer to CloudCARDS Limited.

  1. The information we collect about you

We will/may hold:

  • data to identify you, including your contact information;
  • information which you have consented to us using; and
  • other personal information such as: telephone recordings; CCTV images at our main building and information provided when exercising your rights under Section 9 below.
  1. When we collect your information

We collect information:

  • you give us;
  • information from your purchase/use of our products, services , our websites and mobile apps; and
  • information provided to us by third parties.
  1. How we use your information and the legal basis

We use, and share, your data where:

  • use is necessary in relation to a service or a contract that you have entered into (e.g. to provide you with products or other services) or because you have asked for something to be done so you can enter into a contract with us (e.g. you have asked us to provide you with a quote);
  • you have agreed or explicitly consented to the using of your data in a specific way (you may withdraw your consent at any time); and
  • use for our legitimate interests (which you may object to) such as managing our business including providing products, service information, conducting marketing activities, training and quality assurance.
  1. Who we share your information with

When providing our services to you, we may share your information with:

  • your authorised representatives;
  • third parties with whom: (i) we need to share your information to facilitate transactions you have requested, and (ii) you permit us to share your information;
  • service providers who provide us with support services; and
  • statutory and regulatory bodies (including central and local government) and law enforcement authorities;
  1. How long we hold your information

How long we hold your data for is subject to legislation and regulatory rules we must follow, set by authorities. Data is held for varying periods depending on its nature and the necessity to retain. For our current data retention policy, please contact by email:, or by post to Data Protection Officer, CloudCARDS Limited, 2nd Floor, Bedford Building, Howleys Quay, Henry Street. Limerick.

  1. Implications of not providing information

If you do not provide information we may not be able to:

  • provide requested products or services to you;
  • to continue to provide and/or renew existing products or services
  1. Transfers outside the European Economic Area (EEA)

In some cases, we may transfer information about you and your products and services with us to our service providers who may use back up and storage facilities outside the EEA. We have requested to be informed in all instances where this will occur and will only permit transfer to those jurisdictions that have been considered by the European Commission as providing adequate levels of data protection. If you require any further information on possible transfers outside of the EEA please contact us using the details below.

  1. How to exercise your information rights including the right to object

Since 25 May 2018, you have several enhanced rights in relation to how we use your information, including the right, without undue delay, to:

  • find out if we use your information, access your information and receive copies of your information;
  • have inaccurate/incomplete information corrected and updated;
  • object to particular use of your personal data for our legitimate business interests or direct marketing purposes;
  • in certain circumstances, to have your information deleted or our use of your data restricted; and
  • to withdraw consent at any time where processing is based on consent.

If you wish to exercise any of your data rights, you can contact by email:, or by post to Data Protection Officer, CloudCARDS Limited, 2nd Floor, Bedford Building, Howley’s Quay, Henry Street. Limerick.

If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests) we may extend this period by a further two calendar months and shall explain the reason why. If you make your request electronically, we will try to provide you with the relevant information electronically.

You also have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at:

Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231
Fax: +353 57 868 4757
Postal Address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois.

  1. How to contact us and/or our Data Protection Officer

If you have questions about how we use your information, you can reach our Data Protection Officer by email:, or by post to Data Protection Officer, CloudCARDS Limited, 2nd Floor, Bedford Building, Howleys Quay, Henry Street. Limerick.

  1. Updates

We will update our Data Privacy Statement from time to time and reserve the right to do so. Any updates will be made available via our website at